Privacy Policy

My RV Services LLC (“we,” “us,” or “our”) operates myrvservicesllc.net and provides mobile and in-shop RV repair services in Bushnell, Florida and the surrounding areas. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information you give us directly when you submit a form, call, text, or email us: your first name, last name, phone number, email address, and any message you include. When you check an SMS consent box, we also record the fact of your consent, the exact consent language shown to you, and the date and time.

We also collect limited technical information automatically, such as your IP address, browser type, device type, pages visited, and referring page.

How we use your information

We use your information to respond to service requests, schedule and perform repairs, order parts, provide estimates and request approvals, communicate about repair status, process payment, handle insurance and extended-warranty claims on your behalf, and keep records of completed work. Where you have separately opted in, we may also send occasional promotions and seasonal maintenance reminders.

SMS and text messaging data

Mobile information and text messaging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Phone numbers collected for SMS are used only to communicate with you about your service request and, where you separately opted in, occasional promotions. They are never sold, rented, or shared for marketing purposes. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. See our SMS Terms & Conditions for full program details.

SMS consent is never a condition of receiving service or a quote, and consent is not shared with third parties for their own purposes.

Referral program. Phone numbers are only added to our messaging programs when the person who owns the number submits it themselves and checks the applicable consent box. We do not accept or message phone numbers supplied by a third party, including by an existing customer referring a friend.

Cookies and analytics

The site may use cookies and similar technologies to keep the site functioning and to understand general traffic patterns, such as which pages are visited most. You can block or delete cookies in your browser settings; the site will still work. We do not use cookies to build advertising profiles of individual visitors.

Third-party service providers

We use a small number of service providers to operate the business , for example website hosting, mapping tiles, email, phone and messaging providers, payment processing, and parts suppliers. These providers may process your information only to perform services for us, and are not permitted to use it for their own marketing. Text messaging opt-in data and consent are never shared with third parties.

We may also disclose information where required by law, to comply with legal process, or to protect the rights, property, or safety of our customers or our business.

Data retention

We keep service records, invoices and consent records as long as needed to serve you and to meet tax, insurance, warranty, and legal obligations. Consent records are retained for as long as we may contact you by text and for a reasonable period afterward as proof of consent.

Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Your rights and choices

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You may stop text messages at any time by replying STOP, and you may unsubscribe from promotional texts without affecting service-related communication about an active repair. To exercise any of these, contact us using the details below.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page shows when it was last revised. Continued use of the site after an update means you accept the revised policy.

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